HitachiRail

Welcome

Welcome to the SRM Suppliers Portal (Supplier Relationship Management) accomplished to optimise processes and exchanges of information between Hitachi Rail and its Suppliers.
This Portal offers you the opportunity of finding answers and contacts to get information of specific interest but, above all, it represents a tool to support business between HR and its Suppliers
Thanks to web technologies the traditional channels have been replaced thus optimising communications and relevant data exchange.

Supplier Portal Help Desk Service

Need assistance with the Supplier Portal?

A dedicated Help Desk service is available to support suppliers in using the portal’s features.

Contact Channels

You can reach our support team through the following channels:

  • Support Form
    (Requests accepted in Italian or English)
  • Telephone: +39 081 0102116
    (Support available in Italian only)

Attention: The Help Desk service is strictly reserved for suppliers already registered in the Vendor List

Service Hours

The Help Desk is available on business days (excluding holidays), Monday to Friday, during the following hours:

  • 09:00 / 13:00 – 14:00 / 18:00 (Central European Time CET/CEST)

What the Help Desk Can Help You With

Our team can assist you with:

  • Access and login issues
  • General use of the portal features

When Sending a Request, Please Include:

  • Supplier code
  • Your company name
  • Your full name
  • Your email address (only required for phone support)
  • A clear description of the issue (screenshots are helpful)

We’re here to help you get the most out of the Supplier Portal.

Thank you for your cooperation!